In this episode, Doug and Jason invite two members of the High Performance Salon Academy, Amy Roesslein and Robyn Clark, on to discuss how the re-opening of their salon went. Amy and Robyn speak on the processes they created that worked well and what processes they would change if they could redo their re-openings again.
Key Takeaways:
3:37 Robyn talks about the plan and challenges she had rescheduling her clients after being closed for almost 2 months
7:05 Doug asks Robyn and Amy “What were the emotions you felt when you’re back in and opened and live to the public again?”
10:22 Doug asks Robyn and Amy “How did you prepare your staff?”
18:25 Jason asks how they are handling the social distance order while the business is open
24:40 Amy and Robyn weigh in on question from the chat, “If you could re do your soft opening, what would it look like”?”