On this episode, Jason and Doug talk about how crucial it is to have some hard conversations and why some people crack under pressure. Given the certain circumstances, many salon owners have been forced to have hard conversations with their staff, vendors, and even family members. These hard conversations are necessary and your ability to handle and master these conversations is what you need to thrive during rough times!
Key Takeaways:
1:47 When pressure happens, people’s real character shows up
6:36 Having tougher conversations about, who do we really want to do business with and during this process.
12:53 Ask yourself, “How can I show up bigger?”
15:53 Correct the behavior, not the person
18:45 How diamonds are forged
Quotes
“It’s asking the question, “What can I do” not, “I’m sorry, I can’t.”
(11:31) (Jason)
“What I would say is, whether it’s vendors, stage, or guests, show gratitude and let them know that you appreciate them.” (14:58) (Doug)