In this episode, Jason and Doug, together with Stacey Soble, talk about utilizing the power of technology for your salon business. They have regarded its advantages and disadvantages from a broader point of view. Even today during the pandemic, tech has offered so many platforms to save your business. The examples are going paperless that saves money, and helps bring some sales in when you couldn't do services. You're not buying all that receipt paper anymore. Your customers are paying for that technology just by eliminating the waste and charging appropriately for things. Plus, it can add to better customer satisfaction and feedback to your salon business.
Key Takeaways:
04:21 - Salon E-commerce
05:03 - Salon Virtual Consultations
06:58 - Stacey Soble explains the positive effect of Curbside check-in for Salon Business.
07:53 - Ability to upload digital forms into your platform: Another Virtual Must for Salon Business
08:11 - Salon owner’s different perspective about adjusting with technologies
09:30 - Can new tech replace papers, which has been the traditional platform for salon transactions?
12:43 - Ideas that helped implement a quicker, faster, and better technology to the people.
14:29 - Available applications perfect for your salon business!
17:50 - Having AI Chatbots for better customer satisfaction
19:25 - Tech tip: Before implementing technology in your salon business, consider first its pros and cons, and weigh it carefully.
Quotes:
“Going paperless saves money.” (10:10) (Doug)
“There's a lot of places out there to go get digital education as a stylist, but not a lot of places to go get digital education as a salon owner.” (11:49) (Jason)
“Capturing the service accurately, and charging for it accurately.” (15:16) (Stacey)
“I think this pandemic is helping move the salon industry in that direction of adopting technology faster.” (20:22) (Stacey)
“More people have had great ideas during this pandemic than probably the last five or 10 years inside the salon industry.” (24:58) (Jason)