In this episode, Jason and Doug, together with Shawn Stearns and Chris Baran, talk about the effective ways on how to get your staff trained and educated. Education gives everyone knowledge and transforms them to be greater. They also state that every time you teach something and break it down into three segments, you're teaching. This can leave you a good impact on your staff, and that is where trust and loyalty start.
Key Takeaways:
05:49 - Support your Staff
07:04 - Key points in Training your Staff
11:54 - A Call for Leadership
14:58 - Connect through Pain
18:58 - Online Education for Salon Artists
Quotes:
“It's not about your name on the shingle. It's about what are you doing in that business to make better people that leave your salon and what are you doing to train people within there?” (05:24) (Chris)
“That first time is always going to be scary. Your brain's always going to tell you that it shouldn't be. We don't know what's going to fail. They're not going to like me. It's all thing. That's okay.” (10:55) (Chris)
“It's okay, be authentic.” (12:55) (Chris)