In this episode, Jason and Doug, talk about keeping your staff for a long time. They emphasized that enhancing their financial career is great, but treating them well physically, emotionally, and mentally is where the magic is. People need to feel valued, they need to feel comfortable, they need to feel they're part of a team, and they need to know that each other's got their back. You should also value them both professionally and personally, and have a future to look forward to. Another important thing is having a culture and code of honor within your salon business. Your team needs to be aligned and on the same track to move toward the same goal.
Key Takeaways:
05:30 - Money Is Not Enough To Make Your Staff Stay With You
08:25 - Making The Best Salon Team
10:12 - Steering To The Same Path With Your Team
17:57 - Your Staff, Your Family
21:55 - How to Strengthen Your Team
Quotes:
“It's very valuable to have someone look at things from an outside perspective.” (04:59) (Doug)
“People need to feel valued. They need to feel comfortable. They need to feel they're part of a team, and they need to know that each other's got their back.” (07:16) (Doug)
“We're sitting down today to do our code of honor as a team because we've grown and the glue feels weak, right? It just feels weak. We're not as tight as we need to be. So let's get that cleaned up. Let's move it forward, and let's get the team to rocket you forward because you want your team to be tight. And the tightness of the team comes from the culture.” (23:33) (Jason)