In this episode, Jason and Doug, together with John Harms from Millennium Systems International, discuss establishing safety for its biggest concerns inside salons all over the country. Customers are looking for that great experience inside the salon and spa which should feel like an escape to the stress from the outside world. They also emphasized that nothing's more important right now than just monitoring that reputation, getting in touch with your clients, and staying in touch with your clients about marketing or even the text message marketing. Stay at a higher level of frequency so that when you do open up, you still have that relationship preserved.
Key Takeaways:
02:41 - Phones: The Safest Thing For Both Salon Clients And Employee
06:27 - How John Harm Changed The Game In The Salon Industry
12:00 - How Meevo Software Makes Salon Appointments Easier
19:05 - Utilize Your Device To Interact With Your Customers
21:55 - Stay More In Communication And Preserve Your Relationship With Your Clients
Quotes:
“Trying to learn a lot of that stuff on your own, I mean if you want to waste a lot of time and beat your head against the wall, then that's a really good pastime. But I'd say go find professionals that can handle those problems with you.” (06:07) (Doug)
“The best device you can be on is your own.” (18:51) (Jason)