In this episode, Jason and Doug, together with the co-founder of the Paul Mitchell schools Winn Claybaugh, talk about why your staff inside the salon might secretly hate you. The best employees quit because they know that they deserve better. The worst ones know that they're lucky to have a job, and so they stick around. Everybody is a leader, but a smart leader knows how to bring out the best in other people. They emphasized the following key points: having a party at your business is part of your system; do not always look tired; put boundaries when it comes to cell phones; and lastly, always show gratitude.
Key Takeaways:
04:56 - The Best And Worst Employees
07:05 - Relationship Business
08:26 - First Reason Why Your Staff Might Hate You
12:20 - Being Tired Might Get Your Staff Secretly Hate You
15:16 - Being On The Phone All The Time Brings You A Negative Impact
Quotes:
“Everybody is a leader, but a smart leader knows how to bring out the best in other people.” (08:15) (Winn Claybaugh)
“Gratitude is a muscle, it needs to be exercised.” (21:33) (Jason)
“Get back to the original joy, your original why of entering the industry, of wanting to become a salon owner, stay true to what that original reason was, and that brings you the joy. And you better believe, with that joy, that comes along with being a better leader.” (26:27) (Winn Claybaugh)