In this episode, Jason and Doug, together with Chris Baran, share their secrets about making an associate program for your salon business. It's better to have somebody trained that leaves over somebody that you didn't and stays. They also discuss the acronym P-A-C-C, meaning Program, Accountability, Culture, and Consistent. You have to have a system, you have to be holding people accountable. If you're doing all of that, that's what creates the culture. It's not going to happen immediately, it will build over time, and you have to be consistent in what is done.
Key Takeaways:
05:11 - Goal Of Having A Strong Associate Program
06:48 - Common Mistakes When Building Associate Programs
09:15 - Start Everything By Planning
10:06 - How Does P-A-C-C Improve Your Salon
20:24 - Perfectionist Game VS Installation Game
Quotes:
"All salons are different." (06:38) (Doug)
"Better to be having somebody trained that leaves and somebody that you didn't and stays." (08:18) (Chris)
"That there's a difference between knowing something and being able to do it." (17:48) (Jason)