In this episode, Jason and Doug, together with Lindsay Lowe and April Jacobs from Platinum & Company, talks about planning out your schedules for your team to get started for the holiday. Just like setting people up for success before that with pre-booking and then beyond December with pre-booking, are some of the key things that help set it up in the beginning. The biggest mistake that salon owners make during holidays is just saying yes too much and adding to your schedule making it end up with a 12-hour day. This may lead to not having time when you need to be in the office or with your family or whatever, so that can easily stress you out. Start being intentional with your staff to make sure that your January is going to be one of your better months instead of one of your slower months.
Key Takeaways:
01:10 - It’s The Busiest Time Of The Year
02:42 - What Are The Things To Do To Plan The Holidays For Your Salon Business
03:32 - Biggest Mistakes That Salon Owners Make During Holidays
08:42 - A “Popsicle Sticks” For Conversation Starters
17:12 - Holiday Open House
Quotes:
“I think as a salon owner, one of the biggest things, and the ladies can chime in on this, is controlling the mindset of what are we about, what are we doing about the experience.” (05:59) (Doug)
“I think you just need to find in your environment and your area of what works best. Don't solve a problem that you don't have.” (14:39) (Doug)
“I don't think there's any good rules that come out of anger when you put them in place.” (15:44) (Jason)