Welcome to The Evo Revo Podcast, where hosts Jason Everett and Doug Campbell provide their unique insights into the ever-changing landscape of the salon industry. In this episode, Jason, Doug, and guest Matt Beck, from FreeSalonEducation.com, discuss how to build and keep healthy relationships within your salon and with your clients.
Key Takeaways:
8:36 - The largest reason your clients are no-showing your stylists
8:43 - Keeping a positive relationship with your staff
8:44 - How to motivate your team to practice their skills
8:48 - Learning the RIGHT lessons from every situation, not just the easy ones
8:50 - Hot tips from 2 successful salon owners on building relationships
Quotes:
“What is the secret ingredient to becoming more successful behind the chair.. It has always been relationships” Matt 8:34
“Give opportunity to people that I see are pushing and putting in effort” Matt 8:45
“I dont do as much management, I do more relationship building” Doug 8:47
“Listening is probably the biggest thing.” Matt 8:51
“Put your hand over your heart next time you are having a conversation” Jason 8:53