Profitable Salon Owner Podcast

Secrets to a Five Star Salon Experience | EP 189 | Profitable Salon Owner

Episode Summary

Join Kayla Swanson as she chats with Shelby Bills, owner of Graeber and Company Salon and Spa in Boise, Idaho, about how to curate a five-star experience in your salon. In this episode, Shelby shares her insights on going beyond technical skills to create an emotional connection with clients.

Episode Notes

In This Episode, You'll Discover:

How to create an emotional connection with clients beyond technical skills
The importance of a warm welcome and memorable touchpoints
Strategies for maintaining consistent service standards
The power of eye-to-eye consultations for better client relationships
The role of team training and leadership in delivering exceptional service
How to personalize client experiences for a lasting positive impression
Ways to engage your team in continuous improvement

Follow Shelby’s Instagram: @‌shelbybboise

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