What does it take to deliver a truly five-star experience in your salon? In this episode, Shelby Bills, owner of Graeber & Company Salon and Spa, shares the guest experience model that transformed her salon’s culture, consistency, and profitability. With our host Kayla Swanson, Shelby walks through each guest touchpoint (from the first greeting to the final rebook) and reveals how her team built a system rooted in sensory connection, leadership collaboration, and intentional service.
💡 Here’s what you’ll learn:
🎧 Listen now and discover how to make every visit unforgettable!
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