Mask rules are changing and you aren’t sure how to respond as a business to ensure the safety of your staff and clients? In today’s podcast, Jason Everett and Doug Campbell, discuss how you can adjust and adapt during these troubling times to make sure that your business has a smooth transition as the world opens back up.
Takeaways:
3:30 - How do you navigate so that it is good for the business (staff) and clients
5:30 - Tell staff and clients about your decision on mask mandate
8:00 - Giving the guest the option to have the stylist wear a mask
10:30 - If a client asks if the staff are vaccinated?
12:45 - Make sure your front desk knows how to handle these situations
17:00 - Put a plan in place and deal with it
22:15 - Changing your communication to clients
Quotes:
“You have to have a clear policy that everyone understands.” (Doug Campbell)(12:00)
“It goes a long way if you have the humility to say that there will be mistakes.” (Jason Everett)(21:20)
“You cannot please everyone!” (Jason Everett)(24:15)
“Make a decision and move on.” (Doug Campbell)(25:00)
Links Mentioned:
Website: https://highperformancesalon.com