Your team has heard the training. They have watched you demonstrate the process. They may even tell you, “I know.” So why are the results still inconsistent? In this episode, Kayla Swanson and HPSA founder Jason Everett explore the difference between recognizing information and truly knowing how to apply it. They explain why familiarity can create false confidence, how the phrase “Show me” opens the door to better coaching, and why demonstration is one of the fastest ways to uncover the missing steps.
Jason also shares a practical four-step training process salon owners can use to teach almost anything:
• I do, you watch
• I do, you help
• You do, I help
• You do, I watch
This approach gives team members room to observe, explain, practice, receive support, and finally demonstrate the skill independently. It takes more time than a one-and-done training, but it creates stronger confidence, better follow-through, and results that can actually be repeated.
In this episode:
• The difference between awareness, application, and results
• Why “I know” can shut down learning
• How to assess what a team member can actually do
• A simple training exercise that exposes unclear instructions
• Why owners need to verify skills instead of assuming understanding
• How better training reduces frustration for both the owner and the team
Text “ACADEMY” to (916) 258-0720 to connect with the HPSA team and talk through the next right step for your salon.
Ready to turn team training into consistent follow-through? Tune in now!
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